- We offer you only the best kitchenware of Czech make
- We do our best to get such products for you that are hard to find on the market
- We pack the goods with care so that they reach you sound and safe
- We look forward to your visit at our showroom once you are in Prague (personal collection possible)
- Your satisfaction and joy are at the first place with us
Right of withdrawal
Purchase Contract Withdrawal, Return and Refund
Are you not satisfied with the goods from "Do Kredence" ("Into the Cupboard")?
When buying goods from us, we expect you to be fully satisfied with them. However, should you be not, for any reason, you can withdraw from the purchase contract within 14 days from the goods receipt (in accordance with par. 53 section 7 of Com. Code). However, you must express your will to do so in writing (email, fax or post) or on the phone (+420 222 326 214), and send the goods back to us on your own expense.
The goods must be returned undamaged, unused, in a resalable condition as new and in the original packaging, including all accessories, warranty cards and instructions. On meeting these conditions, you will be refunded the money for the goods within 30 days of receiving the items back at the latest. In this case, you do not have any right to the compensation of the expense related to the return of the goods.
To avoid damage in transit please pack items to be returned in the original carton and similar outer packaging as that in which you received the goods.
We have the right to deduct an appropriate amount from refunds if the goods show signs of unreasonable use leading to diminished value.
Unless otherwise requested all goods to be returned should be addressed to:
J.PORKERT export-import, s.r.o., Thámova 24, 186 00 Praha 8, Czech Republic
Business Team of Dokredence.cz - we are here for you !